About the Author Mary Wroblewski earned a master's degree with high honors in communications and has worked as a reporter and editor in two Chicago newsrooms. It helps interpret management to the workers, so that they may be more supportive. In an organization setting, grapevine communication is prevalent at the lower levels of an establishment or organization. Some of the information is likely false and difficult, if not impossible, to verify. The following article discusses how important communication is and why it plays such a vital role in our daily lives. It can be a temperature check for management to see if workers are satisfied, which can provide some insight into potential turnovers. Next time you hear a rumor, remember that people's careers and reputations may be harmed.
They discuss rumors about promotion and transfer of other employees. It can be effective horizontally, vertically and even diagonally. A typical example of grapevine communication in an organization or establishment is conversations that go on between co-workers during lunch breaks, on their way home from work or even in company parking lots. The ability to effectively communicate is very important when it is usually underestimated and overlooked. Information regarding the team members, as to whether they are happy with the change of guard or not, what type of relationship they shared with the previous boss etc, can be of great help, as he can plan an appropriate staff and decide how to get the best out of them, based on such information. Leaders should be clear if the communication will be given face-to-face, by email, or in another medium.
This action can gradually destroy the goodwill of the organization. Management should have a plan to explain the rumor as not to diminish employee trust. As people learn something through hearsay, they tend to take sides. Many a times, people get to know about openings in different companies through such unofficial lunchtime discussions. It does not follow any structured route or channel; vi. Despite its disadvantages, the grapevine can serve a purpose.
Don't confuse grapevine communication with grapevine gossip. It is human nature for people to gather and express their opinions and to seek information. Some personal matters and other situations may cause these feelings. How Rumors Hurt People We generally don't think about how rumors hurt people. For this reason, It is more flexible system than any other ways of communication. It is an outlet of expression of complaints, dis-likings, grievances, etc. Grapevine operates both in internal and external informal channels.
It has no definite pattern or direction though it is largely horizontal in nature. The Gossip Chain sees one person spread the news to as many people as they can while the Probability Chain disperses information randomly and in turn, others do the same. However, in fact, it does not follow any set pattern. Managers spend more than three fourths of their time in communicating -- exchanging information. By nature, the grapevine is a channel of horizontal communication.
Communication is a necessity as we use it to network, spread ideas, and promote. Thus, grapevine helps in developing group cohesiveness. Popular among employees: This communication system is much popular among the employees than other formal or informal channels. It chooses what interests it. Grapevine communication can make organizations lose a lot of money because thanks to grapevine employees spend work hours talking about the latest rumor circulating around them. The managers can get feedback from their subordinates quickly on the plan and policies through grapevine. One version is that communication is the understanding not of the visible but of the invisible and hidden.
Employees may share confidential or hurtful information. The Importance of Grapevine Communication To understand the significance of grapevine communication, leaders need to know why it happens in the first place. A person can belong to one or more groups. Many times we spread hearsay thinking we are being helpful. The origin of the term is unclear, but it may indicate the spreading nature of actual grapevines, where it is difficult to follow the twisting path of the vine back to its source. I promise to use it only to send you Workplace Communication Ideas.
Contradicting the false rumor If any false rumor occurs in the organization, management should immediately contradict and protest the rumor through formal channels. Only after this level of contact is developed, one can come to know about the confidential news of the office. A particular person in an organisation knows something specific that happens to be interesting. This chain is used when information is interesting but less important. It is based on informal relationship; ii. Sometimes, grapevine communication is more effective than the formal communication.
B and C do not tell it to anybody else but D tells it to E, F and G. The employees generally exchange their views with their peers openly during lunch break or at an interval and get emotional relief from monotony and stress. New ideas, suggestions, opinions may come out as people can express their feelings without fear. It is conveyed through conversation, facial expression, body movement, silence, etc. Most of the information communication follows this chain.
It helps to build up unity, integrity and solidarity among them and boosts up their morale. This chain may also be called random process. They can even use it to convey any official information with a bit of care. It can be used as an effective agent for job search. Very speedy type of communication. They are not mutually exclusive rather than inclusive. Grapevine generally develops due to various reasons.